Who collects your data?

The controller is Sequans Communications SA: a French société anonyme with a registered share capital of EUR 2 514 089,22, the registered office of which is located at Forest, 15-55 boulevard Charles de Gaulle – 92700 Colombes, France, registered with the registry of commerce and companies of Nanterre, under number 450 249 677.

Phone number : +33.1.70.72.16.00 – email : france-info@sequans.com

Support Forum is hosted by Discourse acting as processor of Sequans.

What information do we collect?

We collect information from you when you register on our site and gather data when you participate in the forum by reading, writing, and evaluating the content shared here.

When registering on our site, you may be asked to enter your name and e-mail address. You may, however, visit our site without registering. Your e-mail address will be verified by an email containing a unique link. If that link is visited, we know that you control the e-mail address.

When registered and posting, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server.

Processing Purposes Personal Data Collected / Processed
Usage Offered to All Visitors

  • Consultation of posts
  • Pages Visited.
  • IP address
  • Incoming and Outgoing Links
  • Reading Time per Post
  • User Profiles Viewed

Additional Uses for Registered Users Only


  • Registration and Management of the Account
  • Sending Posts
  • Replying to Posts
  • Rating of Posts with Likes and Flags
  • Reception of Periodic Emails (Notifications, Digests…) after opt-in
  • Username
  • Password (encrypted)
  • Valid Email Address
  • Registration IP Address
  • Posts Read and Sent

What is the legal status of your private information?

Legal Basis (GDPR) Retention Period
Legitimate Interest of Sequans

For all users

  • Optimisation of the forum
  • Gathering Statistics on the Forum's usage
  • Maintain Security Against Cyberattacks
  • Perform Fraud Prevention / Detection


30 days
  • Eliminate Spam
 Up to 90 days
For Registered Users
  • Performance of the ‘contract’ (a.k.a ‘Terms of Service’) between the User and Sequans.
  • Consent (‘opt-in’ to receive Periodical Notifications and Emails).
 As long as the Account is Open*
* If, after one year of inactivity, the user does not respond to an automated email asking him/her whether he/she wants to keep his/her account open, the account is closed and personal data erased.

Where is your personal data stored?

This forum is hosted by Discord in their Dublin (Ireland) Data Centre.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes. Cookies are chunks of data that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.

When you visit Sequans Support Forum, whether you have an account or not, we use cookies to collect data about how you use the Support Forum to optimize it, to diagnose and debug technical errors and defend the Forum from abuse and technical attacks. These cookies allow us to store and compile aggregate statistics which do not include any personal data. All those cookies are necessary for the Forum to work properly and do not require your consent.

The detail is given in the table below:

Name Essential? Valid for Purpose
coupon_code Yes 24 h Discount (not used).
referral_code Yes 24 h Referral code (not used).
email Yes Session Stores email for the current session.
destination_url Yes Session Stores the requested page after logging in.
sso_destination_url Yes Session Stores the requested page after single sign on.
sso_payload Yes Session Used during SSO + two-factor authentication.
authentication_data Yes Login process Transient container for login ID.
themes_id Yes 1 year Stores the chosen theme.
color_scheme_id Yes 1 year Stores the chosen colour palette.
dark_scheme_id Yes 1 year Stores the chosen colour palette in dark mode.
cn Yes Session Stores notification read status.
_bypass_cache Yes Session Bypasses server cache during logins.
_t Yes 1440 hours Stores the user’s identity.
_forum_session Yes Session Stores the current session # for security and consistency.
dosp Yes Next pageview Denial of Service Protection (security measure).
text_size Yes 1 year Stores the current text size on this device.
cookie_test Yes Session Check if cookies are enabled when authentication fails.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal data, except to Askimet in order to check for spam.

Do we disclose any information outside the EU?

No.

What are your rights according to the GDPR?

As a person whose personal data are collected on the Support Forum website, you are entitled to exercise the following rights:

  • Right to withdraw your consent at any time – where such consent is the legal basis of the given processing - without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to obtain from Sequans confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data and the information detailed under article 15 of the GDPR.
  • Right to obtain from Sequans:
    1. The rectification of inaccurate personal data or
    2. To have incomplete personal data completed, including by means of providing a supplementary statement
  • Right to obtain from Sequans the erasure of personal data, subject to the provisions of article 17 of the GDPR.
  • Right to obtain from Sequans restriction of processing, subject to the provisions of article 18 of the GDPR.
  • Right to receive the personal data provided to Sequans, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller, subject to the provisions of article 20 of the GDPR.
  • Right to object, on grounds relating to his or her particular situation, at any time to processing of personal data which is based the legitimate interest pursued by Sequans, subject to the provisions of article 21 of the GDPR.
  • Right to lodge a complaint with the supervisory authority (in France: CNIL).

Third party links

We don’t provide or use third-party links.

Children’s Online Privacy Protection Act Compliance

Our site, products and services are all directed to people who are at least 16-year old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our site and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This document is CC-BY-SA. It was last updated May, 12th 2025.